- step: 0
  name: welcome
  content: |-
    👋 Welcome to *{SITE}*!
    ===
    {RAND Your next car is closer than you think 🚗 || We're here to help you find the perfect vehicle — or take care of the one you already have 🔧 || Great to have you here! How can we help you today? 😊 }
    ===
    {IMG https://media3.giphy.com/media/v1.Y2lkPTc5MGI3NjExMHR4ZGpkNjV1cTAyb2psMXFhYW9hb2NlMzBvbGF3ZXM2Z2l0ejVibiZlcD12MV9pbnRlcm5hbF9naWZfYnlfaWQmY3Q9Zw/W2i6o8uAXOx0QIoL2a/giphy.gif 300}
  options:
    - option: 0
      type: goto
      text: ''
      value: 1

- step: 1
  name: main_menu
  content: What brings you here today? 👇
  options:
    - option: 0
      type: goto
      text: 🚗 Buy a new car
      value: 2
    - option: 1
      type: goto
      text: 🔄 Buy a used car
      value: 20
    - option: 2
      type: goto
      text: 🔧 Workshop & Service
      value: 40
    - option: 3
      type: goto
      text: 💰 Value my car
      value: 50
    - option: 4
      type: goto
      text: 💳 Financing options
      value: 60
    - option: 5
      type: goto
      text: ℹ️ General information
      value: 70

- step: 2
  name: new_car_intro
  content: |-
    🚗 *New Cars*
    ===
    Fantastic choice! Let us help you find the perfect new vehicle.
    ===
    We'll ask you a few quick questions to understand what you're looking for and connect you with the right advisor.
  options:
    - option: 0
      type: goto
      text: Let's go
      value: 3

- step: 3
  name: new_body_type
  content: |-
    What type of vehicle are you interested in? 🚘
  options:
    - option: 0
      type: goto
      text: 🚗 Saloon / Hatchback
      value: 4
      input: Saloon / Hatchback
    - option: 1
      type: goto
      text: 🚙 SUV / Crossover
      value: 4
      input: SUV / Crossover
    - option: 2
      type: goto
      text: 🚐 MPV / Family
      value: 4
      input: MPV / Family
    - option: 3
      type: goto
      text: ⚡ Electric / Hybrid
      value: 4
      input: Electric / Hybrid
    - option: 4
      type: goto
      text: 🚚 Van / Commercial
      value: 4
      input: Van / Commercial
  input: select

- step: 4
  name: new_budget
  content: |-
    What's your approximate budget? 💶
  options:
    - option: 0
      type: goto
      text: 💚 Under €15,000
      value: 5
      input: budget-low
    - option: 1
      type: goto
      text: 💛 €15,000 – €30,000
      value: 9
      input: budget-mid
    - option: 2
      type: goto
      text: 🧡 €30,000 – €50,000
      value: 13
      input: budget-high
    - option: 3
      type: goto
      text: ❤️ Over €50,000
      value: 17
      input: budget-premium
  input: select

- step: 5
  name: new_urgency_low
  content: |-
    When are you looking to buy? ⏳
  options:
    - option: 0
      type: goto
      text: 🔭 Just browsing
      value: 6
      input: urgency-browsing
    - option: 1
      type: goto
      text: 🕐 In 3 – 6 months
      value: 6
      input: urgency-soon
    - option: 2
      type: goto
      text: 📅 Within the next month
      value: 7
      input: urgency-month
    - option: 3
      type: goto
      text: 🔥 As soon as possible
      value: 7
      input: urgency-now
  input: select

- step: 6
  name: tag_new_low
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
      input: score-low
  input: select

- step: 7
  name: tag_new_mid_1
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
      input: score-mid
  input: select

- step: 8
  name: buffer_new_1
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
  input: select

- step: 9
  name: new_urgency_mid
  content: |-
    When are you looking to buy? ⏳
  options:
    - option: 0
      type: goto
      text: 🔭 Just browsing
      value: 10
      input: urgency-browsing
    - option: 1
      type: goto
      text: 🕐 In 3 – 6 months
      value: 11
      input: urgency-soon
    - option: 2
      type: goto
      text: 📅 Within the next month
      value: 11
      input: urgency-month
    - option: 3
      type: goto
      text: 🔥 As soon as possible
      value: 12
      input: urgency-now
  input: select

- step: 10
  name: tag_new_low_2
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
      input: score-low
  input: select

- step: 11
  name: tag_new_mid_2
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
      input: score-mid
  input: select

- step: 12
  name: tag_new_high_1
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
      input: score-high
  input: select

- step: 13
  name: new_urgency_high
  content: |-
    When are you looking to buy? ⏳
  options:
    - option: 0
      type: goto
      text: 🔭 Just browsing
      value: 14
      input: urgency-browsing
    - option: 1
      type: goto
      text: 🕐 In 3 – 6 months
      value: 14
      input: urgency-soon
    - option: 2
      type: goto
      text: 📅 Within the next month
      value: 15
      input: urgency-month
    - option: 3
      type: goto
      text: 🔥 As soon as possible
      value: 15
      input: urgency-now
  input: select

- step: 14
  name: tag_new_mid_3
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
      input: score-mid
  input: select

- step: 15
  name: tag_new_high_2
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
      input: score-high
  input: select

- step: 16
  name: buffer_new_2
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
  input: select

- step: 17
  name: new_urgency_premium
  content: |-
    When are you looking to buy? ⏳
  options:
    - option: 0
      type: goto
      text: 🔭 Just browsing
      value: 18
      input: urgency-browsing
    - option: 1
      type: goto
      text: 🕐 In 3 – 6 months
      value: 19
      input: urgency-soon
    - option: 2
      type: goto
      text: 📅 Within the next month
      value: 19
      input: urgency-month
    - option: 3
      type: goto
      text: 🔥 As soon as possible
      value: 19
      input: urgency-now
  input: select

- step: 18
  name: tag_new_mid_4
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
      input: score-mid
  input: select

- step: 19
  name: tag_new_high_3
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
      input: score-high
  input: select

- step: 20
  name: buffer_new_3
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
  input: select

- step: 21
  name: new_car_contact
  content: |-
    Almost there! Let us take your details 📋
    ===
    What's your name?
    >>>
    e.g. Michael
  options:
    - option: 0
      type: goto
      text: ''
      value: 22
  input: text

- step: 22
  name: new_car_phone
  content: |-
    And your WhatsApp number, {{new_car_contact}}?
    >>>
    Include country code, e.g. 134612345678
  options:
    - option: 0
      type: goto
      text: ''
      value: 23
  input: phone

- step: 23
  name: new_car_email
  content: |-
    Your email address?
    >>>
    e.g. michael@email.com
  options:
    - option: 0
      type: goto
      text: ''
      value: 24
  input: email

- step: 24
  name: new_car_submit
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 25
  action: submit

- step: 25
  name: new_car_routing_low
  content: |-
    🙏 *Thank you, {{new_car_contact}}!*
    ===
    We've received your details and will reach out to you as soon as we have something that matches your needs.
    ===
    In the meantime, feel free to browse our current stock at {URL} 🚗
  options:
    - option: 0
      type: goto
      text: ↩ Back to menu
      value: 1

- step: 26
  name: new_car_routing_mid
  content: |-
    ✅ *Thank you, {{new_car_contact}}!*
    ===
    One of our advisors will be in touch with you shortly.
    ===
    Would you prefer us to call you back at a convenient time?
  options:
    - option: 0
      type: goto
      text: 📞 Yes, call me back
      value: 27
    - option: 1
      type: goto
      text: ✅ No, I'll wait for your message
      value: 28

- step: 27
  name: new_car_callback_time
  content: |-
    When's the best time to call you? 📞
  options:
    - option: 0
      type: goto
      text: 🌅 Morning (9am – 12pm)
      value: 28
      input: Morning
    - option: 1
      type: goto
      text: ☀️ Afternoon (12pm – 5pm)
      value: 28
      input: Afternoon
    - option: 2
      type: goto
      text: 🌆 Evening (5pm – 7pm)
      value: 28
      input: Evening
  input: select

- step: 28
  name: new_car_mid_farewell
  content: |-
    ✅ *All noted, {{new_car_contact}}!*
    ===
    {RAND Our team will be in touch very soon 🚗 || We look forward to helping you find your perfect car 🙌 || Talk soon — exciting times ahead! 🔑 }
  options:
    - option: 0
      type: goto
      text: ↩ Back to menu
      value: 1

- step: 29
  name: new_car_routing_high
  content: |-
    🔥 *{{new_car_contact}}, let's make this happen!*
    ===
    Your profile is a great match for our current stock. One of our senior advisors is ready to speak with you right now.
    ===
    Click below to connect via WhatsApp 👇
  options:
    - option: 0
      type: contact
      text: |-
        New car enquiry:
        ---
        Name: {{new_car_contact}}
        Phone: {{new_car_phone}}
        Email: {{new_car_email}}
        Vehicle type: {{new_body_type}}
        Budget: {{new_budget}}
        Timeline: {{new_urgency_low}}
        ---
        Hi {SITE}, I am interested in buying a new car and would love to speak with an advisor.
      value: '{{new_car_phone}}'
    - option: 1
      type: goto
      text: ↩ Back to menu
      value: 1

- step: 30
  name: used_car_intro
  content: |-
    🔄 *Used Cars*
    ===
    Great choice! Our certified pre-owned vehicles go through a rigorous inspection process — quality you can trust at the right price.
    ===
    Tell us what you're looking for and we'll find the best options for you.
  options:
    - option: 0
      type: goto
      text: Let's go
      value: 31

- step: 31
  name: used_brand
  content: |-
    Do you have a preferred brand in mind? 🚘
  options:
    - option: 0
      type: goto
      text: 🔵 Yes, I have a preference
      value: 32
      input: Has preference
    - option: 1
      type: goto
      text: 🤷 Open to any brand
      value: 33
      input: Open to any brand
  input: select

- step: 32
  name: used_brand_name
  content: |-
    Which brand are you interested in?
    >>>
    e.g. Toyota, BMW, Ford...
  options:
    - option: 0
      type: goto
      text: ''
      value: 33
  input: text

- step: 33
  name: used_budget
  content: |-
    What's your budget for a used car? 💶
  options:
    - option: 0
      type: goto
      text: 💚 Under €10,000
      value: 34
      input: budget-low
    - option: 1
      type: goto
      text: 💛 €10,000 – €20,000
      value: 36
      input: budget-mid
    - option: 2
      type: goto
      text: 🧡 €20,000 – €35,000
      value: 38
      input: budget-high
    - option: 3
      type: goto
      text: ❤️ Over €35,000
      value: 38
      input: budget-premium
  input: select

- step: 34
  name: used_urgency_low
  content: |-
    When are you looking to buy? ⏳
  options:
    - option: 0
      type: goto
      text: 🔭 Just browsing
      value: 35
      input: urgency-browsing
    - option: 1
      type: goto
      text: 🕐 In 3 – 6 months
      value: 35
      input: urgency-soon
    - option: 2
      type: goto
      text: 📅 Within the next month
      value: 21
      input: urgency-month
    - option: 3
      type: goto
      text: 🔥 As soon as possible
      value: 21
      input: urgency-now
  input: select

- step: 35
  name: tag_used_low
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
      input: score-low
  input: select

- step: 36
  name: used_urgency_mid
  content: |-
    When are you looking to buy? ⏳
  options:
    - option: 0
      type: goto
      text: 🔭 Just browsing
      value: 37
      input: urgency-browsing
    - option: 1
      type: goto
      text: 🕐 In 3 – 6 months
      value: 21
      input: urgency-soon
    - option: 2
      type: goto
      text: 📅 Within the next month
      value: 21
      input: urgency-month
    - option: 3
      type: goto
      text: 🔥 As soon as possible
      value: 12
      input: urgency-now
  input: select

- step: 37
  name: tag_used_low_2
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
      input: score-low
  input: select

- step: 38
  name: used_urgency_high
  content: |-
    When are you looking to buy? ⏳
  options:
    - option: 0
      type: goto
      text: 🔭 Just browsing
      value: 14
      input: urgency-browsing
    - option: 1
      type: goto
      text: 🕐 In 3 – 6 months
      value: 15
      input: urgency-soon
    - option: 2
      type: goto
      text: 📅 Within the next month
      value: 15
      input: urgency-month
    - option: 3
      type: goto
      text: 🔥 As soon as possible
      value: 15
      input: urgency-now
  input: select

- step: 39
  name: buffer_used
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
  input: select

- step: 40
  name: workshop_intro
  content: |-
    🔧 *Workshop & Service*
    ===
    {RAND Keep your car in perfect shape — our certified technicians are here for you 🔩 || From routine servicing to complex repairs, we've got you covered 🛠️ || Our workshop team is ready to take care of your vehicle 👨‍🔧 }
    ===
    What do you need today?
  options:
    - option: 0
      type: goto
      text: 📅 Book a workshop appointment
      value: 41
    - option: 1
      type: goto
      text: ❓ Ask a technical question
      value: 44
    - option: 2
      type: goto
      text: ↩ Back to menu
      value: 1

- step: 41
  name: workshop_plate
  content: |-
    Let's get your vehicle details first 🚘
    ===
    What's your licence plate number?
    >>>
    e.g. AB123CD
  options:
    - option: 0
      type: goto
      text: ''
      value: 42
  input: text

- step: 42
  name: workshop_issue
  content: |-
    What service do you need? 🔧
  options:
    - option: 0
      type: goto
      text: 🛢️ Oil & routine service
      value: 43
      input: Oil & routine service
    - option: 1
      type: goto
      text: 🔋 Battery / electrical
      value: 43
      input: Battery / electrical
    - option: 2
      type: goto
      text: 🛞 Tyres & brakes
      value: 43
      input: Tyres & brakes
    - option: 3
      type: goto
      text: ❄️ Air conditioning
      value: 43
      input: Air conditioning
    - option: 4
      type: goto
      text: 🔍 General inspection / ITV
      value: 43
      input: General inspection / ITV
    - option: 5
      type: goto
      text: 🆘 Other / I'm not sure
      value: 43
      input: Other
  input: select

- step: 43
  name: workshop_booking
  content: |-
    Perfect! 📅 Use the calendar below to book your workshop appointment directly:
    >>>
    Select your preferred date and time — our team will confirm by WhatsApp.
    >>>
    {IFRAME https://booking.easyweek.es/steveston-motor-co 600}
  options:
    - option: 0
      type: goto
      text: ✅ Appointment booked
      value: 45
    - option: 1
      type: goto
      text: ↩ Back to menu
      value: 1

- step: 44
  name: workshop_question
  content: |-
    No problem! Describe what's happening with your vehicle and our technical team will get back to you 💬
    >>>
    e.g. "Strange noise when braking" / "Warning light is on"
  options:
    - option: 0
      type: goto
      text: ''
      value: 45
  input: text

- step: 45
  name: workshop_contact
  content: |-
    What's your name?
    >>>
    e.g. Michael
  options:
    - option: 0
      type: goto
      text: ''
      value: 46
  input: text

- step: 46
  name: workshop_phone
  content: |-
    And your WhatsApp number, {{workshop_contact}}?
    >>>
    Include country code, e.g. 134612345678
  options:
    - option: 0
      type: goto
      text: ''
      value: 47
  input: phone

- step: 47
  name: workshop_submit
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 48
  action: submit

- step: 48
  name: workshop_farewell
  content: |-
    ✅ *All booked, {{workshop_contact}}!*
    ===
    {RAND Our workshop team will confirm your appointment via WhatsApp shortly 🔧 || We'll be in touch to confirm everything — see you soon! 🚗 || Your appointment is in our system. We'll send a WhatsApp confirmation shortly 📲 }
  options:
    - option: 0
      type: goto
      text: ↩ Back to menu
      value: 1

- step: 49
  name: buffer_workshop
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 1
  input: select

- step: 50
  name: valuation_intro
  content: |-
    💰 *Value My Car*
    ===
    Thinking of selling or part-exchanging your vehicle? Let us give you a free, no-obligation valuation.
    ===
    We'll need a few details about your car 👇
  options:
    - option: 0
      type: goto
      text: Let's go
      value: 51

- step: 51
  name: val_brand
  content: |-
    What's the make of your vehicle?
    >>>
    e.g. Volkswagen, Toyota, BMW...
  options:
    - option: 0
      type: goto
      text: ''
      value: 52
  input: text

- step: 52
  name: val_model
  content: |-
    And the model?
    >>>
    e.g. Golf, Corolla, Series 3...
  options:
    - option: 0
      type: goto
      text: ''
      value: 53
  input: text

- step: 53
  name: val_year
  content: |-
    What year is it? 📅
    >>>
    e.g. 2019
  options:
    - option: 0
      type: goto
      text: ''
      value: 54
  input: number

- step: 54
  name: val_km
  content: |-
    Approximate mileage (km)? 🛣️
    >>>
    e.g. 85000
  options:
    - option: 0
      type: goto
      text: ''
      value: 55
  input: number

- step: 55
  name: val_condition
  content: |-
    How would you describe the condition of your car? 🔍
  options:
    - option: 0
      type: goto
      text: ✨ Excellent — like new
      value: 56
      input: Excellent
    - option: 1
      type: goto
      text: 👍 Good — minor wear
      value: 56
      input: Good
    - option: 2
      type: goto
      text: 🔧 Fair — needs some work
      value: 56
      input: Fair
    - option: 3
      type: goto
      text: 🛠️ Poor — significant issues
      value: 56
      input: Poor
  input: select

- step: 56
  name: val_name
  content: |-
    Great! What's your name?
    >>>
    e.g. Michael
  options:
    - option: 0
      type: goto
      text: ''
      value: 57
  input: text

- step: 57
  name: val_phone
  content: |-
    And your WhatsApp number, {{val_name}}?
    >>>
    Include country code, e.g. 134612345678
  options:
    - option: 0
      type: goto
      text: ''
      value: 58
  input: phone

- step: 58
  name: val_email
  content: |-
    Your email address?
    >>>
    e.g. michael@email.com
  options:
    - option: 0
      type: goto
      text: ''
      value: 59
  input: email

- step: 59
  name: val_submit
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 60
  action: submit

- step: 60
  name: val_farewell
  content: |-
    ✅ *Thank you, {{val_name}}!*
    ===
    We've received your vehicle details and one of our appraisers will contact you within *24 hours* with a valuation.
    ===
    🚗 *{{val_brand}} {{val_model}} ({{val_year}}) — {{val_km}} km*
    ===
    {RAND We look forward to making you a great offer! 💰 || Our team is already reviewing your details 🔍 || Talk soon — we'll have a number for you shortly 📞 }
  options:
    - option: 0
      type: goto
      text: ↩ Back to menu
      value: 1

- step: 61
  name: financing_intro
  content: |-
    💳 *Financing Options*
    ===
    We offer flexible financing solutions to make your next car more accessible — whatever your situation.
    ===
    Let us understand your needs to present the best options 👇
  options:
    - option: 0
      type: goto
      text: Tell me more
      value: 62

- step: 62
  name: fin_employment
  content: |-
    What's your current employment situation? 💼
  options:
    - option: 0
      type: goto
      text: 👔 Employed (permanent)
      value: 63
      input: Employed permanent
    - option: 1
      type: goto
      text: 📝 Employed (temporary)
      value: 63
      input: Employed temporary
    - option: 2
      type: goto
      text: 🏢 Self-employed
      value: 63
      input: Self-employed
    - option: 3
      type: goto
      text: 🎓 Student / other
      value: 63
      input: Student / other
  input: select

- step: 63
  name: fin_deposit
  content: |-
    Do you have a deposit or part-exchange available? 💶
  options:
    - option: 0
      type: goto
      text: 💚 Under €2,000
      value: 64
      input: Under €2,000
    - option: 1
      type: goto
      text: 💛 €2,000 – €5,000
      value: 64
      input: €2,000 – €5,000
    - option: 2
      type: goto
      text: 🧡 €5,000 – €15,000
      value: 64
      input: €5,000 – €15,000
    - option: 3
      type: goto
      text: ❤️ Over €15,000
      value: 64
      input: Over €15,000
    - option: 4
      type: goto
      text: 🚫 No deposit
      value: 64
      input: No deposit
  input: select

- step: 64
  name: fin_name
  content: |-
    What's your name?
    >>>
    e.g. Michael
  options:
    - option: 0
      type: goto
      text: ''
      value: 65
  input: text

- step: 65
  name: fin_phone
  content: |-
    And your WhatsApp number, {{fin_name}}?
    >>>
    Include country code, e.g. 134612345678
  options:
    - option: 0
      type: goto
      text: ''
      value: 66
  input: phone

- step: 66
  name: fin_email
  content: |-
    Your email address?
    >>>
    e.g. michael@email.com
  options:
    - option: 0
      type: goto
      text: ''
      value: 67
  input: email

- step: 67
  name: fin_submit
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 68
  action: submit

- step: 68
  name: fin_farewell
  content: |-
    ✅ *Thank you, {{fin_name}}!*
    ===
    Our financing specialist will review your profile and get in touch with the best available options tailored to your situation.
    ===
    {RAND We make car ownership possible — whatever your budget 💳 || Talk soon — exciting times ahead! 🚗 || We'll find a solution that works for you 🙌 }
  options:
    - option: 0
      type: goto
      text: ↩ Back to menu
      value: 1

- step: 69
  name: buffer_fin
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 1
  input: select

- step: 70
  name: general_info
  content: |-
    ℹ️ *General Information*
    ===
    What would you like to know? 👇
  options:
    - option: 0
      type: goto
      text: 🕐 Opening hours
      value: 71
    - option: 1
      type: goto
      text: 📍 Location & directions
      value: 72
    - option: 2
      type: goto
      text: 💬 Speak with someone
      value: 73
    - option: 3
      type: goto
      text: ↩ Back to menu
      value: 1

- step: 71
  name: opening_hours
  content: |-
    🕐 *Our Opening Hours*
    ---
    🟢 Monday – Friday: 9:00am – 7:00pm
    🟡 Saturday: 10:00am – 2:00pm
    🔴 Sunday: Closed
    ===
    For workshop appointments outside these hours, please use our online booking system or WhatsApp us directly.
  options:
    - option: 0
      type: goto
      text: ↩ Back
      value: 70
    - option: 1
      type: goto
      text: ↩ Main menu
      value: 1

- step: 72
  name: location
  content: |-
    📍 *Find Us*
    ===
    🏢 *{SITE}*
    123 Dealership Avenue, City, Postcode
    ===
    {BTN https://maps.google.com 📍 Open in Google Maps}
    ===
    We have free parking available for all visitors 🅿️
  options:
    - option: 0
      type: goto
      text: ↩ Back
      value: 70
    - option: 1
      type: goto
      text: ↩ Main menu
      value: 1

- step: 73
  name: human_contact
  content: |-
    💬 *Speak With Our Team*
    ===
    Our team is available Monday to Saturday during opening hours.
    ===
    Click below to connect with us directly via WhatsApp or phone 👇
  options:
    - option: 0
      type: contact
      text: ''
      value: ''
    - option: 1
      type: goto
      text: ↩ Main menu
      value: 1