- step: 0
  name: welcome
  content: |-
    👋 Welcome to *{SITE}*!
    ===
    {RAND We're happy to help you book your appointment 😊 || Great to have you here! Let's get you booked in 🗓️ || You're in the right place to schedule your visit ✨ }
    ===
    {IMG https://media.giphy.com/media/xT9IgG50Fb7Mi0prBC/giphy.gif 300}
  options:
    - option: 0
      type: goto
      text: Book an appointment
      value: 1

- step: 1
  name: service
  content: |-
    What service are you interested in? 👇
  options:
    - option: 0
      type: goto
      text: 💆 Massage Therapy
      value: 2
      input: Massage Therapy
    - option: 1
      type: goto
      text: 🧖 Facial Treatment
      value: 4
      input: Facial Treatment
    - option: 2
      type: goto
      text: 💅 Nail Care
      value: 6
      input: Nail Care
    - option: 3
      type: goto
      text: 🧘 Yoga Session
      value: 8
      input: Yoga Session
  input: select

- step: 2
  name: massage_info
  content: |-
    Great choice! 💆 *Massage Therapy*
    ===
    We offer relaxing, sports and deep tissue massages.
    ===
    Sessions last *60 or 90 minutes* and our specialists will tailor the treatment to your needs.
  options:
    - option: 0
      type: goto
      text: Choose a specialist
      value: 3
    - option: 1
      type: goto
      text: ↩ Back
      value: 1

- step: 3
  name: professional
  content: |-
    Who would you like your session with? 🙋
  options:
    - option: 0
      type: goto
      text: 👩 Laura
      value: 10
      input: Laura
    - option: 1
      type: goto
      text: 👨 Marcus
      value: 10
      input: Marcus
    - option: 2
      type: goto
      text: 🤷 No preference
      value: 10
      input: No preference
  input: select

- step: 4
  name: facial_info
  content: |-
    Excellent! 🧖 *Facial Treatment*
    ===
    From deep cleansing to anti-aging treatments — we have something for every skin type.
    ===
    Sessions typically last *45 to 75 minutes*.
  options:
    - option: 0
      type: goto
      text: Choose a specialist
      value: 5
    - option: 1
      type: goto
      text: ↩ Back
      value: 1

- step: 5
  name: professional
  content: |-
    Who would you like your session with? 🙋
  options:
    - option: 0
      type: goto
      text: 👩 Sophie
      value: 10
      input: Sophie
    - option: 1
      type: goto
      text: 👩 Elena
      value: 10
      input: Elena
    - option: 2
      type: goto
      text: 🤷 No preference
      value: 10
      input: No preference
  input: select

- step: 6
  name: nail_info
  content: |-
    Love it! 💅 *Nail Care*
    ===
    Manicure, pedicure, gel nails, nail art — we've got it all covered.
    ===
    Sessions from *30 to 60 minutes* depending on the treatment.
  options:
    - option: 0
      type: goto
      text: Choose a specialist
      value: 7
    - option: 1
      type: goto
      text: ↩ Back
      value: 1

- step: 7
  name: professional
  content: |-
    Who would you like your session with? 🙋
  options:
    - option: 0
      type: goto
      text: 👩 Mia
      value: 10
      input: Mia
    - option: 1
      type: goto
      text: 👨 Jordan
      value: 10
      input: Jordan
    - option: 2
      type: goto
      text: 🤷 No preference
      value: 10
      input: No preference
  input: select

- step: 8
  name: yoga_info
  content: |-
    Wonderful! 🧘 *Yoga Session*
    ===
    Private and group sessions available — suitable for all levels, from beginners to advanced.
    ===
    Sessions last *60 minutes*.
  options:
    - option: 0
      type: goto
      text: Choose a specialist
      value: 9
    - option: 1
      type: goto
      text: ↩ Back
      value: 1

- step: 9
  name: professional
  content: |-
    Who would you like your session with? 🧘
  options:
    - option: 0
      type: goto
      text: 👩 Aria
      value: 10
      input: Aria
    - option: 1
      type: goto
      text: 👨 Sam
      value: 10
      input: Sam
    - option: 2
      type: goto
      text: 🤷 No preference
      value: 10
      input: No preference
  input: select

- step: 10
  name: name
  content: |-
    Let's get your details sorted 📋
    ===
    First, what's your name?
    >>>
    e.g. Sarah
  options:
    - option: 0
      type: goto
      text: ''
      value: 11
  input: text

- step: 11
  name: phone
  content: |-
    Nice to meet you, {{name}}! 😊
    ===
    What's your WhatsApp number?
    >>>
    Include country code, e.g. 134612345678
  options:
    - option: 0
      type: goto
      text: ''
      value: 12
  input: phone

- step: 12
  name: email
  content: |-
    And your email address?
    >>>
    e.g. my@bestemail.com
  options:
    - option: 0
      type: goto
      text: ''
      value: 13
  input: email

- step: 13
  name: date
  content: |-
    Perfect! 📅 What date would you like your appointment?
    >>>
    e.g. 2025-09-30
  options:
    - option: 0
      type: goto
      text: ''
      value: 14
  input: date

- step: 14
  name: time
  content: |-
    And what time works best for you? ⏰
    >>>
    e.g. 10:30
  options:
    - option: 0
      type: goto
      text: ''
      value: 15
  input: time

- step: 15
  name: notes
  content: |-
    Almost done! 🙌 Any special requests or notes for your specialist?
    >>>
    e.g. I prefer soft pressure / I have a nut allergy
  options:
    - option: 0
      type: goto
      text: ''
      value: 16
  input: text

- step: 16
  name: review_intro
  content: |-
    {RAND Great, let me show you a summary 📋 || Almost there! Let's review your booking ✅ || Here's what we've got so far 👀 }
  options:
    - option: 0
      type: goto
      text: Review details
      value: 17

- step: 17
  name: review
  content: |-
    🗓️ *Booking Summary*
    ---
    💆 Service: *{{service}}*
    🙋 Specialist: *{{professional}}*
    👤 Name: *{{name}}*
    📱 WhatsApp: *{{phone}}*
    📧 Email: *{{email}}*
    📅 Date: *{{date}}*
    ⏰ Time: *{{time}}*
    📝 Notes: *{{notes}}*
  options:
    - option: 0
      type: goto
      text: ✅ Looks good!
      value: 18
    - option: 1
      type: goto
      text: ✏️ Make changes
      value: 1

- step: 18
  name: submit
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 19
  action: submit

- step: 19
  name: whatsapp
  content: |-
    🎉 *You're all set, {{name}}!*
    ===
    Your booking is saved. Click below to send it via WhatsApp and we'll confirm your appointment as soon as possible. 👇
  options:
    - option: 0
      type: contact
      text: |-
        Booking request:
        ---
        Service: *{{service}}*
        Specialist: *{{professional}}*
        Name: *{{name}}*
        Phone: *{{phone}}*
        Email: *{{email}}*
        Date: *{{date}}*
        Time: *{{time}}*
        Notes: *{{notes}}*
        ---
        Hi {SITE}, I'd like to confirm my appointment booking.
      value: ''