- step: 0
  name: welcome
  content: |-
    👋 Hey! We're *{SITE}*
    ===
    {RAND Your opinion means the world to us 💬 || Your feedback helps us get better every single day 🌟 || We just need 2 minutes of your time ⏱️ }
    >>>
    We do not use the data collected for marketing or promotional purposes. We have a strict NO SPAM policy.
  options:
    - option: 0
      type: goto
      text: OK, let's do this
      value: 1

- step: 1
  name: nombre
  content: |-
    Great. Before we start — what's your name?
    >>>
    e.g. Jake
  options:
    - option: 0
      type: goto
      text: ''
      value: 2
  input: text

- step: 2
  name: nps_score
  content: |-
    *The big question* ⭐
    ===
    {{nombre}}, on a scale of *0 to 10*, how likely are you to recommend *{SITE}* to a friend or family member?
    >>>
    0 = Not at all likely · 10 = Absolutely certain
  options:
    - option: 0
      type: goto
      text: 😞 0
      value: 3
      input: '0'
    - option: 1
      type: goto
      text: '1'
      value: 3
      input: '1'
    - option: 2
      type: goto
      text: '2'
      value: 3
      input: '2'
    - option: 3
      type: goto
      text: '3'
      value: 3
      input: '3'
    - option: 4
      type: goto
      text: '4'
      value: 3
      input: '4'
    - option: 5
      type: goto
      text: '5'
      value: 4
      input: '5'
    - option: 6
      type: goto
      text: '6'
      value: 4
      input: '6'
    - option: 7
      type: goto
      text: '7'
      value: 5
      input: '7'
    - option: 8
      type: goto
      text: '8'
      value: 5
      input: '8'
    - option: 9
      type: goto
      text: '9'
      value: 6
      input: '9'
    - option: 10
      type: goto
      text: 😍 10
      value: 6
      input: '10'
  input: select

# ── TAGS ──────────────────────────────────────────────
- step: 3
  name: tag_detractor
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 7
      input: nps-detractor
  input: select

- step: 4
  name: tag_pasivo
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 9
      input: nps-passive
  input: select

- step: 5
  name: tag_promotor_bajo
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 11
      input: nps-promoter
  input: select

- step: 6
  name: tag_promotor_alto
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 11
      input: nps-promoter
  input: select

# ── DETRACTOR BRANCH (0-4) ────────────────────────────
- step: 7
  name: pregunta_detractor
  content: |-
    Thanks for keeping it real, {{nombre}}.
    ===
    What's the one thing we could do better to improve your experience? 💬
    >>>
    Your answer genuinely helps us improve
  options:
    - option: 0
      type: goto
      text: ''
      value: 8
  input: text

- step: 8
  name: area_mejora_detractor
  content: What area does the issue mainly relate to? 🔍
  options:
    - option: 0
      type: goto
      text: 🛎️ Customer service
      value: 13
      input: Customer service
    - option: 1
      type: goto
      text: 🚗 Product / service quality
      value: 13
      input: Product quality
    - option: 2
      type: goto
      text: ⏱️ Wait times
      value: 13
      input: Wait times
    - option: 3
      type: goto
      text: 💵 Pricing / value for money
      value: 13
      input: Pricing
    - option: 4
      type: goto
      text: 📍 Facilities
      value: 13
      input: Facilities
    - option: 5
      type: goto
      text: 💬 Something else
      value: 13
      input: Other
  input: select

# ── PASSIVE BRANCH (5-6) ──────────────────────────────
- step: 9
  name: pregunta_pasivo
  content: |-
    Thanks, {{nombre}}! Glad your experience was decent.
    ===
    What would it take for you to give us a 9 or 10? 🎯
    >>>
    Your answer helps us close that gap
  options:
    - option: 0
      type: goto
      text: ''
      value: 10
  input: text

- step: 10
  name: area_mejora_pasivo
  content: What area would you improve the most? 🔍
  options:
    - option: 0
      type: goto
      text: 🛎️ Customer service
      value: 14
      input: Customer service
    - option: 1
      type: goto
      text: 🚗 Product / service quality
      value: 14
      input: Product quality
    - option: 2
      type: goto
      text: ⏱️ Wait times
      value: 14
      input: Wait times
    - option: 3
      type: goto
      text: 💵 Pricing / value for money
      value: 14
      input: Pricing
    - option: 4
      type: goto
      text: 📍 Facilities
      value: 14
      input: Facilities
    - option: 5
      type: goto
      text: 💬 Something else
      value: 14
      input: Other
  input: select

# ── PROMOTER BRANCH (7-10) ────────────────────────────
- step: 11
  name: pregunta_promotor
  content: |-
    That's awesome, {{nombre}}! 🎉
    ===
    We're thrilled to know you'd recommend *{SITE}*.
    ===
    What do you value most about us? ⭐
    >>>
    Your answer helps us keep doing the right things
  options:
    - option: 0
      type: goto
      text: ''
      value: 12
  input: text

- step: 12
  name: area_destacada_promotor
  content: What's the one thing you'd highlight the most? 🏆
  options:
    - option: 0
      type: goto
      text: 🛎️ Customer service
      value: 15
      input: Customer service
    - option: 1
      type: goto
      text: 🚗 Product / service quality
      value: 15
      input: Product quality
    - option: 2
      type: goto
      text: ⏱️ Speed & efficiency
      value: 15
      input: Speed and efficiency
    - option: 3
      type: goto
      text: 💵 Pricing / value for money
      value: 15
      input: Pricing
    - option: 4
      type: goto
      text: 📍 Facilities
      value: 15
      input: Facilities
    - option: 5
      type: goto
      text: 💬 Something else
      value: 15
      input: Other
  input: select

# ── FINAL STRETCH — DETRACTOR ─────────────────────────
- step: 13
  name: comentario_libre_detractor
  content: |-
    Anything else you'd like to add? 💬
    >>>
    Write whatever's on your mind, or a dash ( - ) to skip
  options:
    - option: 0
      type: goto
      text: ''
      value: 16
  input: text

# ── FINAL STRETCH — PASSIVE ───────────────────────────
- step: 14
  name: comentario_libre_pasivo
  content: |-
    Anything else you'd like to add? 💬
    >>>
    Write whatever's on your mind, or a dash ( - ) to skip
  options:
    - option: 0
      type: goto
      text: ''
      value: 17
  input: text

# ── FINAL STRETCH — PROMOTER ──────────────────────────
- step: 15
  name: comentario_libre_promotor
  content: |-
    Anything else you'd like to add? 💬
    >>>
    Write whatever's on your mind, or a dash ( - ) to skip
  options:
    - option: 0
      type: goto
      text: ''
      value: 18
  input: text

# ── EMAIL + SUBMIT + WEBHOOK PER BRANCH ───────────────
- step: 16
  name: email_detractor
  content: |-
    Last one — can you share your email? 📧
    ===
    We'll only use it to follow up if there's something we can fix for you.
    >>>
    Enter your email or a dash ( - ) to skip
  options:
    - option: 0
      type: goto
      text: ''
      value: 19
  input: text

- step: 17
  name: email_pasivo
  content: |-
    Last one — can you share your email? 📧
    ===
    We'll only use it to follow up if there's something we can fix for you.
    >>>
    Enter your email or a dash ( - ) to skip
  options:
    - option: 0
      type: goto
      text: ''
      value: 20
  input: text

- step: 18
  name: email_promotor
  content: |-
    Last one — can you share your email? 📧
    ===
    We'll only use it to follow up if there's something we can fix for you.
    >>>
    Enter your email or a dash ( - ) to skip
  options:
    - option: 0
      type: goto
      text: ''
      value: 21
  input: text

- step: 19
  name: submit_detractor
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 22
  action: submit

- step: 20
  name: submit_pasivo
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 23
  action: submit

- step: 21
  name: submit_promotor
  content: ''
  options:
    - option: 0
      type: goto
      text: ''
      value: 24
  action: submit

- step: 22
  name: webhook_detractor
  content: '["{{nombre}}","{{nps_score}}","nps-detractor","{{pregunta_detractor}}","{{area_mejora_detractor}}","{{comentario_libre_detractor}}","{{email_detractor}}"]["{date}","{time}","{lang}","{page}"]'
  options:
    - option: 0
      type: goto
      text: ''
      value: 25
  action: webhook
  endpoint:
    - https://hook.eu1.make.com/TEST_REPLACE_WITH_YOUR_WEBHOOK_URL
    - POST
    - json

- step: 23
  name: webhook_pasivo
  content: '["{{nombre}}","{{nps_score}}","nps-passive","{{pregunta_pasivo}}","{{area_mejora_pasivo}}","{{comentario_libre_pasivo}}","{{email_pasivo}}"]["{date}","{time}","{lang}","{page}"]'
  options:
    - option: 0
      type: goto
      text: ''
      value: 26
  action: webhook
  endpoint:
    - https://hook.eu1.make.com/TEST_REPLACE_WITH_YOUR_WEBHOOK_URL
    - POST
    - json

- step: 24
  name: webhook_promotor
  content: '["{{nombre}}","{{nps_score}}","nps-promoter","{{pregunta_promotor}}","{{area_destacada_promotor}}","{{comentario_libre_promotor}}","{{email_promotor}}"]["{date}","{time}","{lang}","{page}"]'
  options:
    - option: 0
      type: goto
      text: ''
      value: 27
  action: webhook
  endpoint:
    - https://hook.eu1.make.com/TEST_REPLACE_WITH_YOUR_WEBHOOK_URL
    - POST
    - json

# ── FAREWELLS ─────────────────────────────────────────
- step: 25
  name: despedida_detractor
  content: |-
    😔 *Thanks for being straight with us, {{nombre}}.*
    ===
    We're sorry your experience wasn't what it should've been.
    ===
    Our team will review your feedback and, if you're open to it, we'll reach out to make things right.
    ===
    Thank you for helping us do better. 🙏
  options: []

- step: 26
  name: despedida_pasivo
  content: |-
    🙂 *Thanks for your time, {{nombre}}!*
    ===
    Your feedback means a lot and will help us keep improving.
    ===
    We're working on the things you mentioned — we'll get to that 9 or 10 soon. 💪
  options: []

- step: 27
  name: despedida_promotor
  content: |-
    🎉 *Thank you so much, {{nombre}}!*
    ===
    It genuinely means a lot to know you'd recommend us.
    ===
    {RAND Reviews like yours are the best fuel for our team 🚀 || Customers like you make all the hard work worth it ⭐ || See you soon — we'll keep bringing our best! 🙌 }
  options: []